Customer Success Executive

Job description

The Customer Success Executive is accountable for strategic leadership and execution of post‑sales activities within our most valuable accounts, driving long‑term the employer value by accelerating customer success, ensuring predictable renewals, and expanding impact across business transformation initiatives. As a trusted advisor, you will partner with C‑level executives, guide seamless business transformation delivery, and foster collaboration with the employer teams and strategic partners. Responsibilities include: driving post‑sales success aligned with customer goals; collaborating with Account Executives on integrated strategies; identifying risks and developing mitigation plans; overseeing key performance indicators such as adoption, technical health, renewals, satisfaction, and expansion; building relationships with the employer leadership and incorporating customer feedback; championing innovation and continuous learning; establishing clear success metrics and regularly reviewing progress.

Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision‑making, or problem‑solving
• experience in delivery and understanding large‑scale implementations in the public sector
• Arabic language mandatory
• BA/BS degree required, Master’s preferred
• minimum 12 years experience in management consulting or leadership role at a top‑tier consulting firm, solution consulting, or similar positions focused on digital/SaaS/enterprise software transformations
• proven leadership of large strategic accounts and exceeding business objectives
• track record building and leading high‑performing Customer Success or Consulting teams
• strong business acumen in solving complex problems and aligning solutions with customer objectives
• cross‑functional leadership in large matrixed environments
• extensive C‑level relationship building and influencing within major enterprises
• adaptability to rapidly changing environments
• ability to create repeatable processes for scalable execution with a hands‑on approach
• excellent communication and influencing skills across a global organization
• deep customer focus understanding needs, challenges, and motivations
• frequent travel to/from Kuwait expected
• location: Riyadh

Skills