PBX Operator

Job description

The role involves managing telephone communications at Raffles The Red Sea, part of the Red Sea Project. Responsibilities include answering all incoming and internal calls promptly using the approved greeting, routing calls accurately, taking messages, and providing information courteously. Maintain a calm, polished tone regardless of call volume. Handle guest wake‑up calls and special requests punctually. Assist guests with general inquiries, hotel information and service requests, coordinating with relevant departments and tracking completion. Support service recovery by responding empathetically and escalating when needed. Follow emergency procedures and act as a central communication point during incidents, keeping contact lists updated. Record messages confidentially, maintain call logs and internal directories. Uphold Raffles communication, grooming and service etiquette standards, ensure confidentiality, comply with hotel policies, safety and data protection, and participate in training programs.

Requirements

• 1–2 years experience in PBX, Front Office, or Guest Services in a luxury or five‑star hotel preferred
• Diploma or certificate in Hospitality or related field advantageous
• Exceptional verbal communication and listening skills
• Clear, pleasant speaking voice with excellent diction
• Strong multitasking and time‑management abilities
• High attention to detail and accuracy
• Ability to remain calm and professional under pressure
• Proficiency in telephone systems and basic computer applications
• Fluency in English required
• Additional languages proficiency advantageous
• Polished, courteous, professional demeanor
• Discreet, trustworthy, service‑oriented
• Calm, composed, confident in emergency situations
• Flexible to work shifts including nights, weekends, holidays
• Passion for luxury hospitality and guest satisfaction.

Skills