Wellness Manager

Job description

Oversee daily operations of the spa, fitness center, and recreation areas ensuring seamless service. Conduct regular inspections to meet brand standards. Keep facilities safe, guest‑ready, and fully operational. Manage inventory and maintenance of spa products and equipment. Deliver personalized ultra‑luxury wellness journeys. Respond promptly to guest feedback and coordinate bespoke experiences. Lead, coach, and inspire the team in line with Raffles values. Coordinate with Front Office, Guest Relations, Housekeeping, Engineering, and F&B for integrated experiences. Track financial performance and drive spa revenue. Enforce hygiene, safety, confidentiality, and sustainability standards.

Requirements

• 4–6 years experience in Spa & Wellness operations within an ultra‑luxury or five‑star hotel
• supervisory or managerial experience in spa, recreation, or wellness operations
• diploma or degree in Hospitality, Wellness, Spa Management or related field
• pre‑opening experience desirable
• strong leadership and team management
• excellent attention to detail and service quality
• strong commercial awareness and revenue generation
• effective communication and stakeholder coordination
• strong organizational, planning, and problem‑solving abilities
• familiarity with spa systems, booking platforms, and property management systems advantageous
• passion for wellness and luxury hospitality
• calm, composed, and professional under pressure
• guest‑centric mindset with strong ownership
• flexible and adaptable to remote destination environment
• high integrity, discretion, and reliability.

Skills