Duty Manager

Job description

Join SLS The Red Sea in Tabuk, a premier luxury lifestyle resort. As a Duty Manager, you act as a visible leader and hotel ambassador, ensuring exceptional guest experiences, smooth Front Office operations, and effective coordination across departments. Responsibilities include maintaining a leadership presence in the lobby, welcoming VIPs, handling guest feedback and complaints, overseeing check‑in/check‑out and room allocations, coordinating with Housekeeping, Engineering and Security, monitoring room status, documenting incidents, leading daily briefings, coaching Front Office staff, supervising cash handling and billing, supporting revenue initiatives, and upholding emergency and safety procedures.

Requirements

• Diploma or degree in Hospitality Management or related field
• Minimum 2 years experience in a supervisory Front Office role in an upscale, luxury or lifestyle hotel
• Previous experience as a Duty Manager or Night Manager preferred
• Strong knowledge of Front Office operations, guest services, reservations, cashiering, credit procedures and room management
• Proficiency in Opera PMS and Microsoft Office
• Strong leadership presence with ability to guide, motivate and support a diverse team
• Excellent guest relations, interpersonal, communication and conflict‑resolution skills
• Excellent command of spoken and written English
• Calm and decisive under pressure with a proactive, solution‑focused approach
• Strong attention to detail, organizational skills and ability to manage multiple operational priorities
• Previous experience in a luxury or lifestyle hospitality environment highly desirable

Skills