Concierge Agent

Job description

Join the Concierge team at SLS The Red Sea to deliver personalized, high‑end guest experiences. Warmly welcome guests and stay engaged throughout their stay. Provide tailored recommendations and coordinate restaurant, transportation, activity, and spa reservations. Keep up‑to‑date knowledge of Shura Island and the wider Red Sea destination. Build professional relationships with partners and service providers. Arrange transportation including airport transfers. Coordinate closely with Bell Desk and Valet teams for seamless arrivals and departures. Handle guest feedback and resolve issues professionally. Conduct courtesy calls for VIP and long‑stay guests, recording preferences. Provide accurate information on hotel facilities and services. Manage mail, packages, and personal requests with confidentiality. Log, track, and follow up on all guest requests to ensure timely completion. Maintain an organized, well‑presented Concierge desk with current resources. Support onboarding and training of new colleagues on Concierge standards. Assist with hotel tours and Guest Relations activities as needed.

Requirements

• 1–2 years experience in a guest‑facing role
• proficient in English with excellent communication skills
• strong understanding of luxury guest service standards and respect for local culture
• excellent organizational and multitasking abilities with attention to detail
• proficient in Microsoft Office applications
• experience with hotel systems such as Opera PMS or MessageBox is an advantage
• strong interpersonal and problem‑solving skills
• proactive, resourceful, and guest‑focused attitude
• professional appearance and ability to represent the SLS brand confidently
• collaborative team player with strong ownership of the guest experience

Skills