Night Manager

Job description

Leads and manages hotel operations during the night shift to ensure the continued premium SLS guest experience. Oversees night operations and represents senior management during the night. Maintains visible presence in the lobby and guest areas. Supervises night audit and room allocation. Welcomes VIP guests and meets their needs. Handles guest feedback and complaints, records and documents guest requests. Conducts property inspection rounds to ensure safety and cleanliness. Leads emergency response coordination with security and engineering. Adheres to safety and health procedures. Coordinates with front office, housekeeping, engineering, and security departments. Provides briefings and handovers for the shift. Trains and supports night staff. Monitors staff appearance and interaction with guests. Supports night auditor in revenue balancing. Reviews high-balance accounts. Authorizes late check‑out registrations and discounts. Exploits upselling opportunities. Ensures guest records accuracy per hotel procedures and Saudi tourism requirements. Updates guest information in the Opera PMS system. Maintains the shift manager log. Manages over‑booking or emergency cases. Monitors night lobby atmosphere. Prepares and distributes night reports. Contributes to improving guest satisfaction and performance metrics at the front desk.

Requirements

• Degree or diploma in Hospitality Management or related field preferred
• experience in front office operations with prior supervisory or managerial role
• previous experience in luxury, lifestyle or high‑end hospitality environment preferred
• strong proficiency in Opera PMS and Microsoft Office
• strong knowledge of front office operations, night audit procedures, guest service and hotel safety requirements
• ability to handle guest complaints, operational challenges and emergencies independently
• strong leadership, communication and decision‑making skills with ability to remain calm under pressure
• excellent attention to detail with strong follow‑up and organization skills
• excellent command of English
• proficiency in Arabic or additional languages is a plus

Skills