Front Office Supervisor

Job description

Supervise all Receptionists during their shifts and ensure daily tasks are completed smoothly. Main communication point with Butler, Housekeeping and Engineering departments. Ensure staff breaks and adequate coverage in the lobby and front desk. Keep the front office areas, lobby, concierge and reception clean and tidy. Perform all reception and cashier duties competently. Cover all shifts and coordinate special guest requests with other departments. Greet VIP guests, coordinate arrivals and departures, and keep guests informed. Conduct shift handovers and follow up on late cancellations and no-shows. Review next day arrivals, confirming car, restaurant and theatre bookings. Coordinate room allocations and moves with relevant teams. Check room revenue for discrepancies and make corrections. Monitor daily financial goals of the hotel and rooms division. Maintain cooperative relations with all departments. Identify training needs of front office staff and inform the Front Office Training Manager. Ensure sufficient stationery supplies and attend required courses.

Requirements

• Proficient in English and Arabic (verbal & written)
• third language is an asset
• ability to handle multiple tasks in a fast‑changing environment while staying calm
• flexible working hours
• hospitality diploma is an asset
• knowledge of Property Management System and Windows
• prior customer service experience is an asset
• proven ability to handle cash accurately
• minimum 1 year supervisory experience in a luxury hotel
• motivator and proactive
• team player
• positive attitude and well‑spoken
• people person
• result driven
• open‑minded
• display initiative
• organized
• commitment to professional values
• thinking out of the box

Skills