Officer - Customer Care Agent

Job description

Job summary: The Officer Customer Care Agent is responsible for delivering exceptional customer service by handling customer inquiries, requests, complaints, and feedback through various communication channels, including phone calls, email, chat, social media, and customer care systems. Tasks: Handle inbound and outbound customer interactions across all approved communication channels. Respond to customer inquiries, requests, complaints, and feedback in a professional and timely manner. Process and follow up on customer cases, service requests, complaints, refunds, and escalations as required. Accurately document all customer interactions within the Customer Care System. Collaborate with internal departments to ensure effective resolution of customer concerns. Maintain service quality standards and achieve customer satisfaction targets. Identify and escalate complex or sensitive customer issues to the appropriate teams.

Requirements

• Diploma degree or equivalent
• 1-2 years of experience in Customer Service, Contact Centre, Retail, Hospitality, or a related field
• Strong customer service orientation
• Ability to handle difficult customer situations professionally
• Fluency in Arabic and English is preferred
• Complaint Handling & Resolution.

Skills