Customer Care Representative

Job description

The Customer Care Representative role aims to maximize sales growth and profitability by overseeing daily routines, coaching and developing staff to achieve better performance. Communicates personnel, operational and product issues to the appropriate Contact Center supervisor or manager. Processes all customer requests accurately and efficiently. Focuses on meeting customer expectations using all resolution options. Communicates pertinent information to all Contact Center associates. Communicates effectively with all company associates and business contacts. Actively participates in regular team and leadership meetings as required. Promotes teamwork by working safely, respectfully and efficiently with all associates.

Requirements

• High School Certificate
• Retail or sales background
• Proficient in English and Arabic
• Minimum 1 year experience in Customer services

Skills