Executive Customer Relations, Customer Service

Job description

The role focuses on representing customer needs at the highest level. Manages complex escalations with senior leadership, government bodies, and regulatory entities. Identifies and resolves service system challenges affecting customer experience. Builds multi‑functional strategic partnerships to improve processes, policies, and support infrastructure. Enhances customer trust and prevents future escalations. Handles executive‑level customer escalations related to government.

Requirements

• ·Identifies and resolves service system-related challenges that impact customer experience

Skills