Consultant Beauty - Faces

Job description

The Beauty Consultant provides excellent customer service and uses appropriate sales techniques and product knowledge to meet sales targets. Responsible for counter cleanliness, stock replenishment, new product launches, product promotion, and merchandising. Maintains high grooming standards.

Requirements

• proficient in delivering excellent customer service
• proficient in sales techniques and product knowledge
• experience in maintaining counter cleanliness and stock replenishment
• knowledge of new product launches and promotions
• proficient in high grooming standards
• ability to maintain an accurate customer database
• ability to promote the loyalty program (MUSE)
• knowledge of the brand's online offerings
• proficient in customer interaction and relationship management
• ability to represent the brand's values and philosophy
• ability to achieve individual and collective sales targets
• knowledge of latest trends, products and competitors
• ability to deliver exceptional customer experience across all touchpoints
• proficient in storytelling to educate customers
• ability to demonstrate product usage and benefits
• proficient in clienteling tools (messaging, virtual appointments)
• maintain operational standards and visual merchandising
• ability to fulfill e‑commerce orders within SLA
• ability to report stock shortages
• moderate understanding of technological tools to enhance customer experience

Skills