Fashion Consultant

Job description

The Fashion Consultant is responsible for achieving individual and collective sales targets while delivering an exceptional guest experience, and supporting the implementation of CRM, CX, and other key customer and people initiatives in-store. Responsibilities include collecting data on customer behavior, top sellers, and slow movers as key inputs for business reviews, driving client relationships within an omni-channel approach, providing pre-buying feedback on products, and driving eNPS through people experience initiatives and culture. Additional duties involve ensuring adherence to VM guidelines and Standard Operating Procedures (SOPs), ensuring click-and-collect services are conducted within SLAs, properly capturing customer data per marketing team requirements, promoting the MUSE loyalty program and staying updated with app offerings, supporting in-store marketing events and activations, keeping abreast of all brand social media activities and campaigns, driving sell-throughs within the store, supporting in-store CX initiatives, and providing input on what is working well and what is not within the store.

Requirements

• 2 years of experience in a luxury fashion brand
• Intermediate or fluent English language skills

Skills