Operations & Event Delivery Director

Job description

the employer is the future capital of entertainment, sports and culture in Saudi Arabia – a massive 360 square kilometer project outside Riyadh. From Formula 1 racetracks and theme parks to stadiums and performance venues, we are creating a destination like no other. This is more than just a project – it is a national transformation. As construction accelerates, we're recruiting ambitious talent to help shape it. If you are driven by scale, impact and the opportunity to build something special from the ground up, the employer is calling. Role Purpose Lead the planning and execution of all event operations and site-wide delivery in the Culture and Heritage programme, ensuring the safe, efficient and high-quality delivery of cultural programming, guest experience and large-scale event operations in alignment with asset objectives. Key Responsibilities Planning and Delivery of Event Operations • Lead the comprehensive planning and implementation of all event operations across the cultural and heritage program, including festival and year-round programs • Translate programming, marketing and commercial plans into detailed operational delivery models • Develop and manage event operations plans, timelines and resource requirements • Ensure smooth implementation of all programs and activities in line with operational plans Logistics, Site Readiness and Overlay • Lead the planning and implementation of logistics, site readiness and event overlay (infrastructure, structures, facilities and temporary services) • Ensure the readiness of all infrastructure Operational pre-opening and across event cycles • Supervising site preparation, teardown, and transition between events or programming phases • Coordinate movement planning including access, transportation, parking and crowd flows Health, Safety and Security (HSE) • Establish and enforce HSE and security frameworks across all operations • Oversee crowd management planning, emergency response and incident management protocols • Ensure compliance with regulatory and authority requirements • Coordinate with security agencies and government agencies to ensure safe delivery Guest experience and delivery on the ground • Ensure delivery of a high quality, safe and seamless visitor experience across all touchpoints • Oversee guest flow, queue management, accessibility and service standards • Monitor performance On the ground and address operational issues in real time Vendor and Operator Management • Oversee management of all operational vendors, contractors and service providers • Ensure that vendor performance meets operating, safety and service standards • Coordinate with procurement and contract management functions Cross functional integration and feasibility • Lead operational feasibility assessment of programmatic, commercial and marketing initiatives • Ensure alignment between programming requirements and operational capabilities • Work closely with: • Programming Feasibility and Scheduling • Commercial Activation Requirements • Marketing Campaign Based Demand Asset and Site Coordination • Coordinate closely with: Asset and site management on facility readiness, maintenance and infrastructure • Ensure operational alignment with permanent and temporary asset requirements • Support long-term planning for site utilization and capabilities Asset management and group alignment • Align operational plans with asset management guidance and project expectations To perform • Coordinate with the employer Group functions and external authorities where required • Provide operational input into planning, budgeting and performance reviews Performance monitoring and continuous improvement • Identify and track operational KPIs including service levels, efficiency and safety • Monitor performance during events and identify opportunities for improvement • Implement continuous improvement initiatives across operations Key success metrics - Operational delivery against plan - Visitor experience and satisfaction - Health, safety and security performance - Event execution efficiency - Preparation and delivery of major events Required skills and competencies - Strong experience in large scale event operations and delivery - Ability to manage services Complex logistics and site operations - Strong knowledge of crowd management and HSE standards - Ability to work in high pressure, fast-paced environments - Cross-functional coordination and ability to execute

Requirements

• Strong experience in large scale event operations and delivery
• Ability to manage services Complex logistics and site operations
• Strong knowledge of crowd management and HSE standards
• Ability to work in high pressure, fast-paced environments
• Cross-functional coordination and ability to execute

Skills