Senior Applications Manager

Job description

Role: the employer is seeking a Senior Applications Manager to join its team in Jeddah. The role focuses on ensuring availability, performance, and maintenance of enterprise applications, especially sales automation applications and their integration with the ERP system. Responsibilities: Manage and maintain critical business applications to ensure high availability; act as system owner for sales automation applications (Sonic), including user provisioning, configuration, version management, and issue resolution; coordinate and execute application upgrades, patches, and configuration changes; support mobile devices and device management tools used by field sales teams; serve as the primary contact for integration issues between the ERP system and GFSA and SFA applications, ensuring data flow and synchronization; collaborate with vendors and internal stakeholders to ensure seamless integration of third‑party applications; handle application incidents according to service level agreements; log, track, and close user issues using the ManageEngine ticketing system; conduct root‑cause analysis of recurring problems and propose long‑term solutions; report any infrastructure issues affecting applications; monitor application performance and produce regular health reports; generate operational and management reports using SQL and reporting tools; maintain application documentation such as configuration guides, standard operating procedures, and recovery procedures; participate in disaster recovery planning and execution for supported applications; gather and define application requirements or enhancements with business users; partake in the rollout of new applications across branches, such as SFA deployment and CRM integration with SAP; assist with user acceptance testing and post‑deployment support; train staff on applications as requested by IT management; support internal audit, compliance, and cyber‑security teams by providing application evidence and reports; adhere to company policies, cyber‑security protocols, regulatory requirements, code of conduct, and safety protocols; perform any other duties assigned by the direct manager

Requirements

• Management and maintenance of business applications
• user provisioning and application configuration
• version control and issue resolution
• coordination of application upgrades and patches
• support for mobile devices used by sales teams
• primary contact for ERP integration with GFSA and SFA applications
• collaboration with vendors and internal stakeholders
• handling application incidents per SLA
• logging and tracking issues via ManageEngine
• root‑cause analysis of recurring problems
• reporting infrastructure issues affecting applications
• monitoring application performance and generating health reports
• creating reports using SQL
• maintaining application documentation
• disaster recovery planning for applications
• gathering application improvement requirements
• deployment of new applications such as SFA and CRM integration with SAP
• user acceptance testing and post‑deployment support
• training staff on applications
• supporting internal audit, compliance, and cyber‑security
• compliance with company policies, cyber‑security protocols, regulatory requirements, code of conduct, and safety protocols

Skills