Receptionist

Job description

Join a hotel that is a member of the the employer network in Mecca. As the first point of contact for guests, you will help create a welcoming and professional experience throughout their stay. Greet and assist guests; handle check‑ins, check‑outs, requests and inquiries; answer phone calls and emails; provide accurate information about hotel facilities, services and local attractions; coordinate with other departments to ensure smooth operations; maintain and update guest records in the hotel system; handle complaints and escalate when necessary; process payments and cashiering procedures per hotel policies; keep the Front Desk area clean, organized and professional; follow security, safety and operational procedures; support the Front Office team and perform other duties as assigned by management

Requirements

• Saudi nationality
• excellent verbal and written communication skills in Arabic and English
• proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• strong multitasking and time‑management abilities
• customer‑service orientation with a friendly, professional demeanor
• high school diploma or equivalent (required)
• bachelor's degree in Hospitality Management or related field (preferred)
• previous experience as a receptionist or front‑desk agent (preferred)
• experience in hospitality or customer‑service industry (preferred)
• ability to work in a fast‑paced environment while maintaining attention to detail
• excellent organizational skills and ability to prioritize tasks effectively
• adaptability and willingness to learn new skills and technologies

Skills