Solution Consultant

Job description

About the employer the employer is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, the employer completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value. Why this role matters the employer operates in a complex, high-stakes environment - our customers range from government entities to large enterprises, each with unique challenges, regulations, and expectations. The Solutions Consultant sits at a critical intersection between our customers’ problems and the employer’s ability to solve them. This role exists to make sure prospects don’t just see our product - they truly understand how it fits into their world, their workflows, and their goals. You’ll help customers move from curiosity to confidence, translating real business problems into clear, compelling solutions using the employer’s platform. If done well, your work directly impacts deal success, customer trust, and long-term adoption. You’re not just supporting sales - you’re shaping how the market understands the employer What You’ll Do • Develop a deep, hands-on understanding of the employer’s products and use cases, and confidently translate that knowledge into real-world customer solutions • Partner closely with Sales to uncover customer needs, ask the right questions, and design solutions that address both technical and business challenges • Lead product demonstrations, workshops, and presentations that help prospects clearly understand why the employer is valuable - not just how it works • Own and execute Proof of Concepts (POCs), ensuring customers experience tangible value before making a buying decision • Support complex sales cycles by answering detailed questions, handling RFIs and RFPs, and addressing concerns with clarity and credibility • Act as a bridge between customers and internal teams by communicating feedback, expectations, and gaps back to Product, Engineering, and Marketing • Work with Product Marketing to help refine messaging, positioning, and competitive differentiation based on real conversations with the market • Support account growth by identifying expansion opportunities and helping customers envision what “next level” success with the employer looks like • Ensure smooth handovers from pre-sales to onboarding and Customer Success, so customers start their journey with clarity and confidence

Requirements

• You’re naturally curious - you don’t settle for surface-level understanding and enjoy digging into why a customer needs something, not just what they’re asking for
• You’re a strong communicator who can confidently present to senior stakeholders and explain technical concepts in a way that feels simple and relevant
• You’re comfortable being customer-facing, whether that’s leading a demo, answering tough questions, or facilitating a solution-focused conversation
• You enjoy problem-solving and thinking in systems - when faced with a complex request, you break it down and build a clear path forward
• You’re proactive and take ownership, following through on commitments without needing constant direction
• You have 2+ years of experience in a similar or related role (Solutions Consulting, Pre-Sales, Sales Ops, Account Management) within a B2B SaaS environment
• You’re bilingual, able to communicate confidently with both Arabic and English-speaking customers
• You’re comfortable using tools like HubSpot, PowerPoint, and Excel, and can interpret and respond to RFPs professionally
• You work well cross-functionally and build trust quickly with Sales, Product, and Customer Success teams
• What the hiring process will look like
• Screening call with TA
• Technical interview with the hiring manager
• Presentation - you’ll be given a mock RFP to present to the hiring manager & a teammate
• Offer

Skills