Service Engineer

Job description

The Service Engineer provides cost‑effective maintenance and optimizes technical performance of hardware in the product portfolio, including firmware upgrades and related applications via remote support using the employer remote assistance tools. • Provide first‑line troubleshooting to identify root causes for standalone and connected products. • Achieve high first‑time fix rates and minimize recalls with efficient use of labor and parts. • Report labor and parts investment using CAESAR coding structure. • Optimize stock inventory, rotation, and balance with Return‑to‑Fit visits. • Signal commercial opportunities to Sales and Marketing through OnSite‑InSight. • Contribute to team development and overall service performance. • Fully understand customer requirements to support the Solution Business Strategy. • Liaise with the account manager on customer issues. • Identify super‑users and deliver training on the employer products and software, including drivers and features. • Seek opportunities to develop the client’s business and coordinate with the account manager.

Requirements

• Engineering degree or diploma (electronics, mechanics, software)
• relevant service industry experience
• understanding and following health and safety guidelines
• high technical aptitude with excellent fault‑finding skills
• good customer handling and communication skills, able to give instructions
• team player focused on optimizing output
• strong commercial insight and business acumen
• represent the employer appropriately in behavior, communication, and appearance
• valid GCC driving license
• able to work on own initiative and in a team
• think outside the box for problem solving
• high accuracy in providing relevant information
• achieve results under pressure
• diplomacy and good communication skills

Skills