Boutique Manager

Job description

The Boutique Manager is responsible for developing and maximizing boutique performance by achieving sales, profit and strategic objectives. Increases sales inside and outside the boutique through presentations to royals and VIP clients. Manages discounts and general expenses. Analyzes performance, develops KPIs and conducts SWOT analysis. Provides premium customer service and maintains high‑quality database records. Delivers professional after‑sales service. Sets team targets, develops talent, motivates, evaluates and appraises staff. Trains new sales associates and supports the Retail Director in recruitment. Optimizes stock, follows the employer and Montblanc retail procedures, prepares timely reports, maintains the boutique and implements security concepts. Executes promotions and incentives. Defines boutique objectives with the Retail Director, participates in commercial marketing activities and develops merchandising concepts. Ensures POS excellence and display quality with the Visibility Manager and coaches boutique teams with the Sales Trainer, monitoring self‑learning progress.

Requirements

• experience with sales
• proficient in discount and expense management
• knowledge of performance analysis, KPI development and SWOT analysis
• proficient in premium customer service
• proficient in after‑sales service
• experience with team leadership, target setting, talent development, motivation and appraisal
• knowledge of recruitment and training of new sales associates
• proficient in stock management and the employer/Montblanc retail procedures
• proficient in report preparation and boutique maintenance
• knowledge of security concept implementation
• proficient in promotions and incentives execution
• proficient in commercial marketing activities and merchandising concept development
• proficient in POS excellence and display quality
• proficient in coaching and monitoring self‑learning progress
• location: Mecca

Skills