Field Service Engineer

Job description

The Field Service Engineer provides onsite and office-based customer support, performing installation, commissioning, calibration, troubleshooting and maintenance of the employer products. Ensures tasks are completed timely and professionally while representing the company in the field. Duties include installing, configuring and commissioning flow meters, water quality sensors, smart covers, network monitoring systems and leak detection solutions with software integration; implementing devices using various industrial communication protocols; handling repairs and global RMA processes; performing preventive and corrective maintenance; conducting onsite calibration per regional standards; maintaining service logs, calibration reports and field documentation; preparing sales and service quotations with the commercial team; supporting site surveys, technical evaluations, product demonstrations and tender clarifications; training channel partners, contractors and end users; delivering regional workshops; developing training materials and customized technical documentation; providing market insights and customer feedback; coordinating with internal departments for timely ticket closure; staying up‑to‑date with meter and system technologies.

Requirements

• Bachelor’s degree in electrical engineering, instrumentation, electronics, mechanical engineering, mechatronics or related field
• 5 years of professional experience in field service roles within instrumentation, flow metering, analytical instruments or industrial automation
• experience with Saudi water utilities, contractors or industrial clients is a strong advantage
• fluent in English and Arabic
• strong knowledge of metering technologies (flow & energy), water quality sensors and network monitoring solutions
• familiarity with industrial communication protocols such as Modbus RS485, HART, Mbus, NB‑IoT
• ability to interpret wiring diagrams and technical drawings
• willingness to learn new products and solutions
• strong communication and customer interaction skills
• ability to work independently in field conditions
• interdisciplinary thinking, problem‑solving and analytical skills
• intermediate knowledge of Microsoft Office and CRM software
• transparent, structured and proactive working style including documentation
• travel willingness 60%
• Saudi Arabia driver’s license.

Skills