Ecommerce Manager

Job description

The Ecommerce Manager will lead e-commerce business, managing daily operations while driving growth, conversion, and customer satisfaction. This role combines strategic planning with hands‑on execution, ensuring smooth operations across all online sales channels and alignment with company objectives. Key responsibilities include overseeing all e‑commerce activities, managing order fulfillment, logistics and customer service, owning e‑commerce strategy, KPIs and P&L, handling partner and vendor accounts, leading new product setup and listings with strong Arabic and English writing, ensuring content, pricing and inventory accuracy, collaborating with marketing, tech and product teams to improve UX, traffic and conversion, initiating engaging customer experiences, gathering and analyzing data for growth opportunities, managing product forecasting, preparing monthly management reports and ad‑hoc sales, stock and service reports, and staying updated on e‑commerce trends and best practices

Requirements

• proficient in Excel
• proficient in sales
• proficient in customer service
• proficient in effective communication
• proficient in Arabic and English
• experience with e‑commerce management
• experience with strategic planning
• knowledge of e‑commerce platforms
• knowledge of analytics tools
• experience with reporting
• knowledge of sales and inventory management

Skills