Customer Marketing & Product Marketing Knowledge Intern

Job description

The intern will support clear communication between Customer Experience, Product Management, Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing communications. Responsibilities include organizing customer feedback, product questions, and feature requests; drafting and updating customer communications through Intercom, email, in‑app messaging, and help‑center content; supporting product marketing materials such as product updates, FAQs, release notes, and customer education content; identifying recurring customer questions and knowledge gaps and recommending ways to improve communication and product adoption; maintaining shared knowledge resources and providing concise summaries of customer insights to internal teams.

Requirements

• Help align CX and Product Management teams by organizing customer feedback, product questions, and feature requests
• Draft and update customer communications through Intercom, email, in‑app messaging, and help‑center content
• Support product marketing materials such as product updates, FAQs, release notes, and customer education content
• Identify recurring customer questions and knowledge gaps, and recommend ways to improve communication and product adoption
• Maintain shared knowledge resources and provide concise summaries of customer insights to internal teams

Skills