E-Commerce & Marketplace Operations Executive

Job description

We are looking for an E-Commerce & Marketplace Operations Executive to manage the day-to-day operations of our e-commerce store and marketplaces, including Zid, Amazon, Trendyol, and other sales channels. The role will be responsible for the full order lifecycle — from receiving and processing orders to fulfillment, shipping, delivery, inventory coordination, and resolving operational issues. The ideal candidate should be highly organized, hands-on, and capable of coordinating effectively between the warehouse, branches, customer service, marketplaces, and logistics partners.

Requirements

• Key Responsibilities
• E-Commerce & Order Fulfillment
• Manage and monitor daily orders through the Zid Dashboard
• Review and process incoming orders and ensure they are ready for fulfillment
• Manage the complete order lifecycle from order receipt to picking, packing, shipping, and delivery
• Coordinate Picking, Packing & Order Fulfillment with the warehouse team
• Monitor pending and delayed orders and take immediate action to resolve issues
• Handle operational issues related to missing items, incorrect orders, cancellations, exchanges, and returns
• Ensure orders are processed and shipped within the required turnaround time
• Manage daily operations across Amazon, Trendyol, and other marketplaces
• Process and monitor marketplace orders according to each platform’s requirements and SLA
• Ensure order and shipment statuses are updated accurately
• Monitor marketplace cancellations, returns, delayed orders, and fulfillment issues
• Coordinate inventory availability across the website and marketplaces
• Identify and resolve operational issues that may negatively impact marketplace performance
• Coordinate issues related to SKUs, barcodes, product mapping, and inventory synchronization
• Inventory & Branch Coordination
• Monitor inventory availability across the e-commerce store and marketplaces
• Coordinate with the warehouse and branches to ensure stock availability
• Manage and follow up on stock transfers and replenishment between the warehouse and branches
• Monitor low-stock and out-of-stock items and escalate when replenishment is required
• Identify and resolve discrepancies between physical and system inventory
• Ensure accurate SKU and barcode mapping across all sales channels
• Shipping & Logistics Operations
• Manage daily operational coordination with courier and logistics partners

Skills