Cluster Sales Executive

Job description

The Cluster Sales Executive role aims to maximize revenue by increasing bookings from sales and catering opportunities. Handles customer enquiries swiftly, qualifies business opportunities, and communicates booking details to Event Managers. Effectively presents the hotel to meet customer needs, responds to group and catering requests timely, suggests positive alternatives, and ensures bookings align with hotel parameters. Manages account files, produces contracts and booking tools, prepares all sales documentation accurately, ensures complete turnover to Event Manager, and works with Senior Sales Manager to achieve monthly revenue goals. Utilizes selling skills to book all meeting aspects in one call, proficient in meeting room setups and audio‑visual support. Possesses knowledge of MHRS brand culture, understands contract management and legalities, adheres to selling strategies during negotiations, upsells packages and creative F&B options, and implements sales objectives and action plans to exceed targets. Complies with the employer Hotels Limited policies and local SOPs

Requirements

• experience of at least 2 years in the same role
• strong communication skills (verbal, listening, writing)
• innovative
• retail merchandising skills
• knowledge of group, extended stay, leisure, business transient and contract customer profiles
• proactive and reliable
• enthusiastic, courteous and helpful to colleagues and customers
• good understanding of hotel operations and local competitors
• recognizing and understanding differences and trends
• ability to work alone and within a team
• ability to manage multiple projects, set priorities and meet deadlines
• advanced computer skills
• bachelor’s degree in Business Administration, Marketing or related field preferred
• excellent command of English language

Skills