Credit Controller

Job description

The Credit Controller works closely with the Regional Finance Controller to develop and implement credit policies and procedures that help mitigate financial risks to the business. He also liaises with clients to ensure the timely collection of debts/receivables as per established KPIs/criteria. Accurately records and maintains credit facilities in the system to ensure effective monitoring and control. Prepares accounts receivable collection performance reports as per business requirements. Creates profiles for new customers and ensures all customer registration requirements are completed in a timely manner. Prepares and monitors aging reports and takes corrective action(s) as required. Reviews credit note related transactions to ensure all credit notes are issued in accordance with Company policies and procedures. Works closely with the sales team to recommend appropriate credit facilities to new/existing customers. Investigates and resolves issues related to payment delays or non-payment of invoices and provides regular updates to management/stakeholders as required. Oversees and contributes to the preparation of statements of account (SOA) and reports as per business requirements. Continuously reviews internal processes related to invoice issuance and makes recommendations to enhance operational processes. Reconciles complex customer accounts with Company records. Liaises with internal and external auditors as needed. Implements audit recommendations where necessary and reviews opportunities for operational improvement in coordination with the Regional Financial Controller. Ensures compliance with all relevant (internal and external) regulations including QHSSE requirements using company policies and procedures as appropriate. Coaches, leads, and manages the performance of team members by helping them overcome professional challenges in order to accomplish their responsibilities in an accurate and efficient manner. Sets and agrees individual goals for all direct reports and evaluates individual performance providing regular feedback and coaching in line with the company’s people management practices.

Requirements

• Experience in credit management
• Proficient in using credit management systems
• Knowledge of QHSSE requirements
• Proficient in customer communication skills
• Experience in team management and performance guidance
• Proficient in using operational process management tools.

Skills