CRM Support Analyst

Job description

**About the employer** the employer is a pioneer in enterprise AI, enabling organizations to make informed decisions in two critical areas: financial crime prevention and enterprise knowledge intelligence. We are a diverse, collaborative team of innovators united by a common goal: building AI that delivers tangible business value, builds trust, and empowers people and organizations through augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact. If you're passionate about working alongside exceptional world-class AI talent, and want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises **About the Role** We're looking for an experienced CRM Support Analyst to support our business operations that support our mission of driving user adoption, automating business processes and driving our Salesforce platform to be the version of truth for customers and the pipeline. ***In line with Saudization requirements, we are currently prioritizing Saudi national candidates for this position.*** **What You'll Do** **Salesforce Administration** * Manage and maintain Salesforce configuration, including users, profiles, permission sets, roles, workflows, validation rules, page layouts, and record types * Manage data imports, updates, cleansing, and data deduplication to ensure data accuracy and reliability * Monitor system usage and adoption And his performance. Proactively identify areas for improvement **Support business and improvement** * Act as primary point of contact for questions and concerns Salesforce-related metrics and improvements * Translate business requirements into scalable Salesforce solutions * Create and maintain reports and dashboards to support sales performance and executive reporting * Support processes for managing leads, opportunities, accounts, and pipelines ** Governance and best practices ** * Ensure adherence to Salesforce best practices, security standards, and data management policies * Create and maintain user documentation, training materials, and operations guides * Support onboarding and ongoing training of Salesforce users ** Requirements ** * Demonstrable experience driving user adoption of a system or platform * 1-3 years of hands-on experience in Salesforce (Sales Cloud) * ** Salesforce Administrator Certification required or in progress ** * Solid understanding of system operations (necessary guardrails and success criteria), data models, permissions, and access levels. *Strong analytical, problem-solving and communication skills* **Must be proficient in both written and spoken English and Arabic. ** ** Preferred Qualifications ** * Experience supporting Marketing, Sales, and Customer Success teams * Knowledge of Revenue Cloud * Advanced Salesforce certifications (e.g., Advanced Administrator) * Experience working in a scalable or fast-paced environment * Understanding of the Salesforce data model, security, and reporting ** Key Skills ** * Technical troubleshooting and analytical thinking * Deep understanding of GTM (Sales, Marketing, CS) processes * Data Governance and Quality Management. * Ability to work independently and in partnership with GTM teams. ** Benefits ** * You'll be at the forefront of an exciting time in evil s Middle East, and will be joining a high-growth rocket ship in an exciting space. *You will be given a lot of responsibility and trust. We believe that the best results come when the people in charge of a job are given the freedom to do what they think is best. * The basics will be taken care of: competitive compensation, top-notch health insurance, and an empowering culture so you can focus on what you do best. *You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI. *We believe that strength lies in difference, embracing everyone as they are and empowering them to be the best version of themselves.

Requirements

• Ability to work independently and in partnership with GTM teams.

Skills