Solutions Consultant / Product Analytics & Growth (Mixpanel)

Job description

the employer is a technology consulting and solutions company helping ambitious businesses build better products, understand customer behaviour, accelerate growth and deploy world-class technology. We work with leading global software platforms across Product Analytics, Customer Engagement, AI, Data and Work Management, supporting enterprise and high-growth companies across EMEA. As one of Mixpanel’s leading partners in the region, we work closely with product, growth, marketing, data and executive teams to help companies turn behavioural data into better decisions and measurable business outcomes. We are now looking for a Solutions Consultant - Product Analytics & Growth to take ownership of our Mixpanel business across Saudi Arabia, UAE, Bahrain and Qatar. This is a highly customer-facing role combining solution consulting, product analytics, pre-sales, commercial ownership and account development. You will not simply support sales from the sidelines. You will own opportunities, understand customer problems, design solutions, deliver demos, coordinate technical discussions, build commercial proposals and help move customers from the first conversation through implementation and long-term growth. Tasks You will take ownership of Mixpanel customers and opportunities across Saudi Arabia, UAE, Bahrain and Qatar. You will work directly with existing customers, prospects, Mixpanel teams and the employer’s internal teams to develop opportunities and deliver successful solutions. Solution Consulting & Discovery • Meet directly with prospective and existing customers. • Understand their product, customer journeys, business model and growth objectives. • Identify challenges across acquisition, activation, conversion, engagement, retention and monetisation. • Translate business problems into practical product analytics solutions. • Design relevant Mixpanel use cases based on the customer’s priorities. • Recommend measurement frameworks, KPIs, event structures and analytics approaches. • Act as a trusted advisor to Product, Growth, Marketing, Data and leadership teams. Mixpanel Demos & Technical Pre-Sales • Lead Mixpanel product demonstrations for prospects and customers. • Build demos around real customer use cases rather than generic product walkthroughs. • Explain how Mixpanel can help teams answer specific product and growth questions. • Demonstrate funnels, retention, cohorts, user journeys, segmentation, session replay and other relevant Mixpanel capabilities. • Support technical discovery around SDKs, event tracking, integrations, data architecture and implementation. • Work with customer data and engineering teams when deeper technical discussions are required. • Coordinate proof-of-concepts, trials and evaluations. Commercial Ownership • Take ownership of opportunities from discovery through commercial discussion and closing. • Build proposals together with the employer’s commercial team. • Understand customer requirements around users, events, data volumes, products and contract structure. • Prepare and present commercial options. • Manage follow-ups and next steps with customers. • Work closely with Mixpanel account teams on pricing, deal structure and partner opportunities. • Help customers build internal business cases for adopting or expanding Mixpanel. • Identify expansion opportunities within existing accounts. You should be comfortable discussing both product value and commercial value. Customer & Account Development • Build strong relationships with existing Mixpanel customers. • Understand how customers are using the platform and where additional value can be created. • Identify adoption challenges, new use cases and expansion opportunities. • Coordinate with the employer’s implementation and consulting teams where deeper delivery support is required. • Support renewals and account growth. • Maintain clear ownership of customer actions, opportunities and follow-ups. GCC Market Development You will help the employer grow its Mixpanel business specifically across: Saudi Arabia United Arab Emirates Bahrain Qatar • Develop relationships with product, growth, digital, marketing and data leaders across the region. • Help identify and develop new enterprise and high-growth opportunities. • Participate in customer meetings, executive briefings and partner sessions. • Build relationships within the regional product and technology ecosystem. • Represent the employer and Mixpanel at relevant conferences, roundtables, meetups and industry events. • Help organise the employer and Mixpanel customer events in the region. • Follow opportunities consistently from first interaction through commercial outcome. Some international travel across the GCC will be expected

Requirements

• We are looking for someone who is slightly beyond junior level and ready to take real ownership.
• You may currently be working in product analytics, SaaS consulting, pre-sales, customer success, product management, growth or digital analytics and looking for a role with significantly more responsibility.
• Ideally, you will have 2–4 years of relevant professional experience.
• You should have
• Experience working directly with customers in SaaS, consulting, technology or digital products.
• Strong understanding of product analytics and digital customer journeys.
• Experience with Mixpanel, Amplitude, GA4, Adobe Analytics, the employer, Heap or similar platforms.
• Understanding of concepts such as
• Funnels and conversion
• Activation
• Retention
• Cohort analysis
• Engagement
• Segmentation
• User journeys
• Churn
• Experimentation
• Product and growth KPIs
• The ability to understand a business problem and turn it into a clear solution.
• Confidence presenting software and solutions to customers.
• Strong communication and stakeholder-management skills.
• Commercial awareness and an interest in how technology solutions are bought and sold.
• Excellent written and spoken English.
• Strong organisation and follow-up discipline.
• The ability to manage several customers and opportunities simultaneously.

Skills