Lifecycle Operations and Maintenance Manager

Job description

Your Mission As our Lifecycle Operations and Maintenance Manager, you will play a key role in developing and managing the employer Lifecycle Operations activities across the Middle East. Working closely with our Lifecycle Operations Manager and our internal Project Management, Design, Engineering, Commercial and Procurement teams, you will take ownership of the ongoing service and maintenance requirements for permanently installed AVL and media technology projects such as museums, theaters and other venues. Combining AVL's strong technical background with project, operational and account management skills, you will act as the key interface between our clients and internal teams. You will coordinate preventive, operational and reactive maintenance activities, manage service requirements and service level agreements, maintain project and service documentation, and ensure our customers receive reliable, responsive support throughout the lifecycle of their facilities. At the same time, you will help establish and develop our Lifecycle Operations function in the Middle East, delivering effective processes, structures and solutions as our portfolio continues to grow. Your responsibilities will include: • Develop and implement comprehensive operations and maintenance concepts for permanently installed AVL, media and technology systems across our projects. • Manage service lifecycle A-II maintenance tasks, including preventive maintenance, operational maintenance, reactive maintenance, troubleshooting and repairs. • Coordinate service activities and ensure contractual service level agreements (SLAs), response times and customer obligations are understood, monitored and met. • Act as the main point of contact for our clients, building strong relationships Long term and ensure clear and proactive communication throughout service and maintenance activities. • Evaluate technical issues, coordinate appropriate resources and specialists, and guide practical solutions to successful solutions. • Coordinate internal teams, external specialists, suppliers and subcontractors needed for individual maintenance and service tasks. • Support the preparation and calculation of service and maintenance requirements, cost estimates and maintenance concepts, working closely with our commercial team. • Coordinate commercial management of completed service assignments, including preparation of relevant information for invoicing and commercial follow-up. • Maintain a comprehensive view of ongoing service activities, customer requirements, open issues, maintenance schedules and project documentation. • Ensure accurate and organized documentation of services provided and maintain relevant information within Salesforce, Jira and other internal systems and databases. • Develop clear reporting structures to ensure technical issues, service activities and pending actions are communicated to the appropriate internal and external stakeholders. • Support supplier sourcing and negotiations in collaboration with Procurement to ensure appropriate technical solutions, availability and commercial value. • Help build and develop the maintenance operations and lifecycle function in the Middle East, introducing new processes and continually improving existing workflows and ways of working. • Act independently as a regional point of contact while collaborating closely with the broader Lifecycle Operations team and leadership based in Germany. • Provide first-level technical support and coordination when needed, ensuring issues are appropriately assessed and escalated To the relevant technical specialists. • Travel regularly to project sites across the Middle East, including Jeddah, Riyadh, Abu Dhabi and other locations, as required. Your Profile • Several years of relevant experience in AVL, media technology, technical operations, project management, service management or lifecycle operations within permanently installed AV environments. • Previous management experience within AV service, maintenance, project or technical operations. • Strong technical understanding of audio, video, lighting (AVL) systems, media technology and related infrastructure. • Good understanding of IT and networking fundamentals related to integrated audio, video and media systems. • Experience with permanently installed technology environments such as theatres, cultural venues, museums, immersive experiences, entertainment destinations, shopping malls or similar complex venues would be highly beneficial. • Strong understanding of preventive and reactive maintenance, troubleshooting, service orchestration and SLA-based support environments. • Ability to understand technical issues and coordinate appropriate solutions without necessarily being the hands-on technician performing every intervention. • Strong customer and account management skills, with the ability to build trusted relationships and manage customer expectations with confidence. • Commercial awareness and understanding of how technical service delivery, customer satisfaction and business performance work together. • Experience coordinating suppliers, subcontractors and specialized technical resources, and previous exposure to supplier negotiations would be advantageous. • Strong organizational and documentation skills, with confidence Manage multiple projects, service requests and priorities simultaneously. • Familiarity with CRM, ticketing and project management systems such as Salesforce and Jira, as well as a good working knowledge of Microsoft Excel. • Proactive, flexible and solutions-oriented mindset, with the energy and motivation to build processes, challenge existing approaches and drive improvements independently. • Willingness and ability to travel regularly throughout the Middle East. • Fluency in English and Arabic is strongly preferred, German language skills will be an added advantage. Why us? • Uniform premium medical insurance is provided as standard for all team members - yes, you read that right, we all enjoy the same insurance class benefits! • Workers' compensation and accident insurance. • Annual flight allowance. • Recruitment referral bonus program for team members who refer successful applicants for our open positions. • Community and diversity programme, including the annual the employer Culture Day to celebrate our international and multicultural team. • The opportunity to work within an international and multicultural team in cooperation across our offices in the Middle East and Europe. • A collaborative and stimulating work environment. • Cooperation based on trust and partnership between all units. • An innovative, growth-oriented company with a matrix organizational structure and an open corporate culture. • More training opportunities and support in obtaining further qualifications, as well as opportunities for further development in new technologies

Requirements

• Operational strategic planning
• Chain and logistics management
• Managing budgets and controlling costs
• Quality improvement and risk management
• Leadership and management of teams

Skills

Benefits

• Project referral bonus plan for team members who refer successful leads to the project.