Outlet Manager, The Club

Job description

## Company Description ** Fairmont Red Sea **, positioned in the Kingdom’s flagship Red Sea project, will provide visitors with access to a nature-focused resort. With 361 rooms, 11 distinct dining concepts, including overwater restaurants with views of the Red Sea and mangroves, and a spa. The resort is located adjacent to an 18-hole championship golf course, reflecting Fairmont's association as a world-class golf destination. It will set new standards for sustainable development, located on 200 kilometers of pristine coastline, and an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitats, and ancient archaeological sites. Job Description Reporting to the Food and Beverage Manager, you will be responsible for, but not limited to: * Overseeing the day-to-day operations of the assigned outlet, ensuring smooth, efficient and consistent service delivery in line with established operational standards and procedures. * Lead, motivate and supervise the implementer team, ensuring effective scheduling, training, mentoring, performance management and ongoing development of colleagues. * Promote a positive, inclusive, high-performance team culture that promotes colleague engagement, well-being and excellence. * Ensure the highest standards of guest service and satisfaction through continuous implementation and monitoring of outlet standards, procedures and service expectations. * A Anticipate guests' needs and deliver personalized, attentive and memorable experiences that exceed expectations within a luxury resort environment. * Handle guest comments, requests and complaints quickly and professionally, and take appropriate actions to ensure effective resolution and guest satisfaction. * Ensure full health and safety compliance hygiene, food safety, environmental standards, and company policies and procedures. * Monitor outlet performance, including revenue, labor costs, food and beverage costs, inventory and other key operational indicators, and take corrective action where appropriate. * Effectively manage inventory and purchasing operations, ensuring appropriate stock levels, minimizing waste, and maintaining product quality and consistency. * Support the preparation and management of outlet budgets, forecasts and financial targets, and provide accurate and timely reports to senior management. * Work closely with Culinary, Front Office, Housekeeping, Supervision, Engineering and other hotel departments to ensure smooth operations and an integrated guest experience. * Conduct regular briefings and departmental meetings, ensuring clear communication of operational priorities, guest feedback, business updates, and service standards. * Monitor colleagues' performance and provide regular coaching and feedback to promote accountability, engagement and professional growth. * Ensure accurate use of point of sale and operating systems, and maintain reliable records, reporting and transaction controls. * Maintain comprehensive and accurate documentation relating to outlet operations, staffing, inventory, financial performance and compliance. * Identify opportunities to improve operational efficiency, service delivery, revenue generation and guest satisfaction while maintaining high service standards. * Support sustainability initiatives and promote responsible use of resources in line with the resort's environmental and operational objectives. * Maintain adaptability and flexibility in a dynamic luxury resort environment, and respond effectively to stress To achieve ever-changing operational trends while maintaining service excellence. * Represent the resort professionally at all times, demonstrating leadership, integrity, good judgment and a true passion for hospitality. ## Qualifications * Bachelor's degree in Hospitality Management, Hotel Management, Business Administration or related field * Minimum progressive experience in outlet management, food and beverage operations, or hospitality management * Strong knowledge of health, safety, hygiene and food safety regulations and best practices * Excellent leadership and team management skills with the ability to motivate and develop employees * Exceptional customer service orientation with a proven ability to professionally resolve guest concerns. * Proficiency in hospitality management software and point of sale (POS) systems * Strong English communication and interpersonal skills. Additional languages preferred * Proven leadership experience in the food and beverage industry with demonstrated success in outlet operations management * Strong proficiency in Microsoft Windows applications and general computer literacy * Excellent oral and written English communication skills * Outstanding organizational and time management abilities * Strong interpersonal and problem-solving skills with the ability to analyze situations and make critical decisions * Ability to work effectively under pressure in a fast-paced, dynamic environment * Ability to remain calm, courteous and focused on the needs of guests at all times

Requirements

• customer relationship management
• customer service
• plan health and safety procedures
• think analytically
• follow company standards
• identify customer's needs

Skills