Butler

Job description

• Welcome, assist, and farewell guests with warmth and professionalism. • Anticipate guests’ needs and preferences. • Provide personalized and luxury service throughout the stay. • Handle guest requests and special arrangements discreetly. • Assist VIP guests and organize special occasions. • Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments. • Provide information about hotel facilities, services, and local attractions. • Handle guest concerns professionally and ensure prompt resolution. • Maintain high standards of grooming, etiquette, confidentiality, and luxury hospitality

Requirements

• Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industry
• Proven supervisory experience in managing a team of service professionals
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
• Strong leadership abilities and a talent for mentoring and developing staff
• Proficiency in household management software and MS Office suite
• Exceptional attention to detail and problem-solving skills
• Superior time management and multitasking abilities
• In-depth knowledge of etiquette, protocol, and luxury service standards
• Familiarity with Middle Eastern customs and etiquette is highly advantageous
• High school diploma or equivalent required
• Bachelor's degree in Hospitality Management or related field preferred
• Professional butler certification is a plus
• Fluency in English required
• proficiency in Arabic is highly desirable
• Flexibility to work varying shifts, including weekends and holidays
• Ability to maintain confidentiality and exercise discretion at all times

Skills