Cloud Support Engineer

Job description

Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors. Infinite pl ’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions. We're not just players; we're game-changers. Role Overview: We are looking for a Cloud Support Engineer to provide day-to-day operational support, monitoring, and troubleshooting of GCP infrastructure supporting production services. The role ensures cloud services remain available, secure, properly configured, and recoverable. Key Responsibilities: • Monitor and support GCP production infrastructure, including Compute Engine, Cloud Storage, IAM, VPC, load balancers, and related services. • Perform daily health checks across cloud infrastructure. • Investigate infrastructure-related incidents and service degradation. • Troubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues. • Review GCP Cloud Logging and Cloud Monitoring alerts and logs. • Execute approved operational runbooks and recovery procedures. • Support incident resolution and participate in root-cause analysis. • Coordinate with application, database, network, security, and cloud engineering teams during incidents. • Support backup, recovery, capacity, and availability activities. • Maintain infrastructure operational documentation and troubleshooting procedures. • Escalate defects or infrastructure changes requiring engineering intervention. • Support production changes and perform post-change validation. Preferred Qualifications: • Bachelor's degree in Computer Science, IT, Engineering, or equivalent. • Google Associate Cloud Engineer certification preferred. • ITIL Foundation is an advantage. • Experience supporting business-critical production environments. Required Technical / Professional Skills: • Google Cloud Platform fundamentals • Compute Engine • Cloud Storage • IAM and service accounts • VPC networking • Firewall rules and routing fundamentals • Load balancers • Cloud Logging • Cloud Monitoring • gcloud CLI • Linux administration fundamentals • Basic scripting/automation • Incident troubleshooting • Backup and recovery concepts Infinite pl - where innovation meets logistics, and the journey is Infinitely boundless! Let's disrupt logistics together and explore infinite opportunities!

Requirements

• We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
• Preferred Qualifications:
• Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
• Google Associate Cloud Engineer certification preferred.
• Experience supporting business-critical production environments.

Skills