Customer Solutions Consultant

Job description

Proudly voted a Great Place to Work®, we're a dynamic CPaaS (Communications Platform as a Service) startup revolutionizing the way businesses communicate. Our team consists of over 400 energetic and passionate Unifones employees who are dedicated to delivering the best possible experience to over 5,000 customer-centric businesses. We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders of the company, we are much more than just a group of networking enthusiasts. We are Uniphones. Join our team and be part of something big! **Meet the team! **The main goal of our sales team is to increase revenue while serving as trusted advisors to our clients. Our team consists of experts in account management, business development, and customer service. We work closely with other departments to ensure that our products and services meet our customers' needs. If you have a proven track record of success in sales, enjoy building relationships, and have a passion for helping others, we want you on our team. As a Customer Solutions Consultant, you will be responsible for helping customers achieve digital transformation through cloud connectivity by leading collaboration with a virtual team of sales, engineers, and support resources. In this role, you will be responsible for building and maintaining a strong client base and relationships, influencing long-term strategic direction, serving as a trusted advisor, and leading executive-level engagement with CXOs and technology decision makers. You will help customers evaluate their cloud connectivity strategy, recommending solutions that align with their business and technical requirements, removing deployment barriers, and ensuring successful adoption while increasing customer satisfaction. ** Help us shape the future of communications by: ** * Serve as a technical liaison between the sales and product teams during the sales process · Support solution design, quotes, proposals, RFP responses, and related documentation. * Build working knowledge of the employer's omnichannel communications and AI platform. * Join sales team meetings to understand customer pain points, requirements and business objectives and help shape the most relevant solution. * Support issue escalation and best practices efforts to help customers and internal teams use the employer products more effectively. * Create and deliver product demos and betas that showcase the value of the employer to prospects and customers. * Convey organized and timely customer feedback to product management, sales, support and development based on real business cases. * Cleanly deliver winning deals to the Customer Success team, with clear context around customer goals and onboarding. * Support sales and account management on upsell and cross-sell opportunities with technical input. * Coordinate with cross-functional teams (product, support, engineering) as needed to close deals. **What you'll bring:** * 2+ years of hands-on experience selling technology solutions, technical/solutions consulting, or customer-facing delivery in a relevant industry (SaaS, CPaaS, telecom, etc.). *Bachelor's degree in engineering or bachelor's degree Blame the computer or any other IT-related field. * Ability to create a positive customer experience by matching the right product/service offerings to their needs. * Ability to understand customer needs, troubleshoot them and translate them into practical solutions. * Strong interpersonal skills, comfortable engaging multiple stakeholders and collaborating with virtual/cross-functional teams. * Fluency in Arabic and English, with strong writing/editing and verbal communication skills. **Crafts and Toolkit:** * Cloud communication platforms (SMS, voice, WhatsApp, email). * REST and JSON APIs and webhooks. * SaaS and CPaaS basics. * Solution engineering and technical discovery. * Conversational AI platforms and chatbots. * Product demos and proof of con

Requirements

• · Our team consists of 400+ energetic and passionate Unifones employees who are dedicated to delivering the best possible experience to 5000+ customer-centric businesses
• · What you'll bring: 2+ years of hands-on experience selling technology solutions, technical/solutions consulting, or customer-facing delivery in a relevant industry (SaaS, CPaaS, telecom, etc.)
• · Bachelor's degree in engineering, computer science, or any other IT-related field
• · Ability to create a positive customer experience by matching the right product/service offerings to their needs

Skills

Benefits

• * Paid leave for new parents.