Account Manager

Job description

Job Title – Account Manager Location: Jeddah, Saudi Arabia About the Role We are seeking a proactive and client-focused Account Manager to manage client relationships, coordinate workforce solutions, and support business growth within the staffing, recruitment, and outsourcing industry. The successful candidate will serve as a key liaison between clients and internal teams, ensuring client requirements are understood, service delivery is well coordinated, and account performance meets agreed expectations. This role requires strong relationship management, communication, organisational, and problem-solving skills, along with the ability to identify business opportunities, manage multiple client requirements, and maintain high levels of client satisfaction in a fast-paced environment. Key Responsibilities Client Relationship Management • Build and maintain strong relationships with existing clients to understand their business objectives, workforce requirements, and service expectations. • Act as the primary point of contact for assigned accounts, ensuring timely communication and effective coordination. • Conduct regular client meetings to review service performance, discuss ongoing requirements, and identify areas for improvement. • Understand client challenges and recommend appropriate staffing, recruitment, and outsourcing solutions. • Proactively address client concerns, manage escalations, and ensure issues are resolved within agreed timelines. • Maintain strong client engagement to improve satisfaction, retention, and long-term account relationships. Account Management & Business Growth • Manage day-to-day account activities and ensure client requirements are communicated accurately to relevant internal teams. • Identify opportunities to expand existing accounts through additional services, workforce requirements, and new projects. • Support business development initiatives by identifying potential opportunities within existing client portfolios. • Assist in preparing account plans, proposals, presentations, and service recommendations. • Work towards account growth, revenue objectives, and client retention targets. • Develop a strong understanding of each client's business to anticipate future requirements and provide proactive solutions. Staffing & Recruitment Coordination • Coordinate with recruitment and talent acquisition teams to communicate client vacancies, workforce requirements, and hiring priorities. • Ensure job requirements, candidate profiles, timelines, and client expectations are clearly documented. • Monitor recruitment progress, candidate shortlisting, interview scheduling, feedback, offer processes, and onboarding activities. • Follow up with internal teams and clients to ensure timely fulfilment of staffing and recruitment requirements. • Communicate hiring updates, potential delays, and resource challenges to relevant stakeholders. • Support workforce deployment, replacement requirements, and ongoing staffing coordination as needed. Service Delivery & Operational Coordination • Coordinate with operations, payroll, HR, and other internal departments to ensure smooth delivery of contracted services. • Monitor service delivery against agreed timelines, contractual commitments, and service-level expectations. • Track outstanding client requests and ensure appropriate follow-up through to resolution. • Support the coordination of employee onboarding, documentation, attendance, payroll queries, and other workforce-related matters, as applicable. • Identify recurring service issues and work with internal teams to implement corrective actions. • Ensure a smooth flow of information between clients and internal departments to maintain operational efficiency. Client Proposals & Commercial Support • Assist in preparing client proposals, presentations, quotations, and service-related documentation. • Coordinate with relevant stakeholders to clarify service requirements, resource availability, pricing, and delivery timelines. • Support commercial discussions, contract renewals, and scope adjustments in coordination with senior account managers and management. • Maintain accurate records of client agreements, account activities, service requirements, and outstanding commercial matters. • Identify opportunities for additional services and communicate them to the appropriate business development stakeholders. Account Performance & Reporting • Prepare regular account reports covering client requirements, service delivery, recruitment progress, and account performance. • Monitor key indicators such as fulfilment timelines, service quality, client satisfaction, and outstanding issues. • Maintain accurate client information, meeting notes, action items, and opportunity records within CRM systems. • Analyse account performance data to identify service gaps, improvement opportunities, and potential business growth. • Provide timely updates to management regarding client feedback, operational challenges, and account development. • Ensure all client-related documentation and reporting are maintained accurately and confidentially. Market Awareness & Continuous Improvement • Stay informed about industry developments, workforce trends, and changing client requirements within the Saudi Arabian market. • Develop an understanding of relevant Saudi labour regulations and workforce compliance requirements applicable to outsourced staffing services. • Gather client feedback and market insights to support improvements in service delivery and account management. • Recommend practical solutions to improve coordination, response times, client experience, and operational efficiency. • Build strong working relationships with internal stakeholders to support consistent service quality and business growth.

Requirements

• Bachelor's degree in Business Administration, Marketing, Human Resources, or a related field
• Minimum 3–7 years of experience in account management, client servicing, sales support, or customer relationship management
• Experience in staffing, recruitment, manpower outsourcing, HR services, or professional services will be highly advantageous
• Previous experience managing corporate clients and coordinating with multiple internal stakeholders
• Understanding of recruitment processes, workforce solutions, and service delivery coordination
• Experience preparing client presentations, reports, proposals, and account performance updates
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Familiarity with CRM systems and account management tools is preferred
• Strong English communication skills
• Arabic language proficiency will be an advantage
• Experience working with clients in Saudi Arabia or the wider GCC region is preferred
• Account Management & Retention
• Staffing & Recruitment Coordination
• Business Development Support
• Cust

Skills