Technical Support Engineer

Job description

Serves as the dealership’s highest technical authority for complex diagnostics, warranty escalations and OEM coordination. Supports workshop supervisors and technicians in resolving advanced and repeat faults, ensuring all diagnostic and repair activities meet OEM standards. Acts as the primary technical liaison with the manufacturer, protecting the brand through accurate reporting, effective recall execution and strong technical governance. Contributes to workshop capability by coaching technicians, driving technical excellence and supporting continuous improvement across after‑sales operations. Key duties include leading escalated diagnostics, applying structured methodologies, documenting detailed case reports, managing recall campaigns and field actions, preparing technical and product quality reports, providing technical coaching, delivering training sessions, building a knowledge base of common faults, ensuring compliance with OEM standards and analyzing performance data to improve efficiency

Requirements

• proficient in Excel
• proficient in technical support
• proficient in sales
• proficient in compliance

Skills