Mall Supervisor

Job description

The role involves managing multiple store operations within the mall, including ensuring sales targets, customer service, brand standards, and operational procedures are consistently met. The position focuses on driving performance, team coordination, and store compliance to optimize business results. This includes supervising retail operations across stores in the assigned mall, achieving daily, weekly, and monthly sales targets, and ensuring high standards of customer service are consistently delivered. Additionally, it involves enforcing company policies, procedures, and operational standards across all stores, coordinating staff scheduling and attendance, and resolving grievances in collaboration with store managers. The role also includes supporting recruitment, onboarding, and training of new retail staff, conducting routine store audits to check compliance, cleanliness, inventory accuracy, and VM standards, and ensuring availability of stock levels. Furthermore, it involves promoting the company’s loyalty program to drive customer retention and repeat sales, assisting with planning and execution of in-store events, promotions, and marketing campaigns, and collaborating with Area Managers and Brand Heads to share product and team performance feedback. Identifying performance gaps and supporting staff development through on-the-job coaching and feedback is also a key responsibility. Ensuring security, safety, and loss prevention standards are upheld at all store locations under supervision and staying updated with current fashion trends, brand collections, and customer preferences to support suggestive selling are also crucial aspects of the role

Requirements

• Excel
• sales
• customer service
• effective communication
• compliance
• retail operations

Skills