Venue Manager

Job description

As a Venue Manager at Boo Boo Laand, responsible for overseeing daily operations of the venue. Plans, monitors, and maximizes sales. Effectively manages product inventory and purchasing. Works closely with the Operations team to coordinate and build the best sales team. Serves as a positive role model by providing training and maintaining skills and safety of all team members. Addresses customer needs by resolving conflicts and fostering long‑term customer relationships.

Requirements

• Lead the full venue team and ensure all departments operate efficiently
• Conduct interviews and provide hiring decisions to HR
• Oversee and approve onboarding, training, and probation evaluations
• Conduct performance reviews and disciplinary conversations
• escalate serious issues to HR
• Conduct monthly staffing reviews and adjust structure as needed
• Maintain high standards of cleanliness, maintenance, staff hygiene, and guest interaction
• Conduct daily venue checks and spot checks to ensure BBL standards are met
• Ensure daily, weekly, and monthly checklists and reports are completed accurately
• Oversee safety systems, inspections, risk management, and incident follow‑up
• Coordinate and manage external agencies including security guards and housekeeping teams
• Ensure AMC contracts are renewed and active and share contacts with DMs for emergency call‑outs and routine maintenance
• Ensure all external companies work to BBL standards and escalate issues as needed
• Review overtime, schedule efficiencies, and part‑time labour costs
• Validate stock reports, variance investigations, and inventory controls
• Review and approve repeat procurement orders and escalate high‑value or new orders to senior management
• Manage safe funds, petty cash approvals, and financial accuracy

Skills

Benefits

• Manage annual leave approvals for leadership team and annual leave planning for all staff