Cluster Director of Sales

Job description

About the role: Cluster Director of Sales for the five‑star hotels located in the Abraj Al the employer complex, Makkah. Responsible for developing and executing annual sales plans for each hotel, aligning with budgets and the Group commercial strategy. Lead proactive sales across target segments, grow existing accounts, acquire new accounts, and convert qualified opportunities. Prepare and negotiate contracts in line with approved pricing and terms. Monitor leads and offers with Sales Operations and Reservations to ensure timely conversion. Coordinate sales forecasts with Revenue Management and produce accurate reports on bookings, pipeline, and lead management. Participate in the annual Sales and Market Plan, quarterly updates, and hotel budgets. Maintain distinct sales plans for each property reflecting positioning, market mix, and priorities for Umrah, Ramadan, and Hajj. Lead, coach, and develop the sales team, defining account ownership, activity plans, targets, and performance standards. Generate precise management reports and present sales performance to senior management and owners. Maintain strong product knowledge and represent the hotels through calls, site visits, trade shows, and key account meetings. Work closely with Revenue, Reservations, Marketing, Distribution, Banqueting, and Operations to optimize conversion and guest experience

Requirements

• Demonstrated previous experience in a Director of Sales role, preferably in a multi‑property environment, with proven ability to close sales
• Relevant degree in sales, hospitality, business development, or another relevant business field from an academic institution
• Knowledge of the hospitality industry and a strong understanding of the Makkah market and key source markets
• Strong leadership skills with the ability to effectively manage, motivate, and develop a high‑performing sales team
• Strong analytical skills to understand key business indicators and competitive trends and develop appropriate actions
• Excellent selling capabilities and the ability and desire to coach selling techniques to team members
• Excellent organizational and planning skills
• Commitment to delivering a high level of customer service
• Positive attitude and strong communication skills
• Excellent grooming and professional demeanor.

Skills