Senior Integration Support Specialist

Job description

As a Senior Integration Support Specialist at the employer, you will ensure seamless connectivity and integration between the platform and partners. Design and develop robust integration architectures for the Ecommerce SaaS platform with ERP, CRM, payment gateways, and third‑party applications. Create and maintain high‑quality APIs and conduct thorough testing to ensure functionality, data accuracy, and error handling. Work closely with clients to customize integration solutions to their specific needs and provide technical support. Collaborate with product managers and software engineers to align integration efforts with product goals. Produce comprehensive documentation for processes, APIs, and troubleshooting guides. Manage API versioning and ensure backward compatibility during upgrades. Stay updated on industry trends and recommend new tools. Implement secure authentication mechanisms to protect data privacy and integrity. Optimize API performance through caching, load balancing, and error‑handling strategies.

Requirements

• Bachelor's or higher degree in Computer Science, Information Technology, or related field
• Proven experience of 4+ years as an Integration Engineer, preferably in Ecommerce or SaaS
• Strong proficiency in API design principles and patterns
• Expertise in integration technologies such as RESTful APIs, SOAP, Webhooks, and messaging queues
• Hands‑on experience with authentication protocols like OAuth 2.0, JWT, and OAuth/OpenID Connect
• Strong knowledge of API security best practices including encryption, tokenization, and identity management
• Experience with Ecommerce platforms and their APIs (e.g., Shopify, Magento, WooCommerce)
• Familiarity with common third‑party APIs such as payment gateways and shipping services
• Strong problem‑solving and analytical skills with a passion for delivering high‑quality solutions
• Excellent communication skills for effective cross‑functional collaboration and explaining technical concepts to non‑technical stakeholders
• Demonstrated ability to mentor junior team members

Skills