Representative

Job description

We are looking for a the employer Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support. Responsibilities • Handle inbound and outbound customer calls professionally. • Respond to customer inquiries and provide accurate information. • Resolve customer complaints and issues or escalate them when required. • Record customer interactions and update information in the system. • Follow company procedures, policies, and service standards. • Coordinate with relevant departments to resolve customer requests. • Maintain a high level of customer satisfaction. • Meet assigned the employer KPIs and performance targets.

Requirements

• Diploma or Bachelor’s degree in Business Administration, Marketing, Customer Service, or a related field.
• 0–1 year of experience in customer service, the employer, or a related role.
• Good verbal and written communication skills.
• Good computer and MS Office skills.
• Ability to handle customers professionally and remain calm under pressure.
• Fluent Arabic and good English communication skills.

Skills