Clinical Application Specialist , Southern Region (Point of Care)

Job description

Responsible for providing clinical, technical, and application support for Radiometer solutions across the full customer journey, from pre‑sales engagement and product demonstrations through installation, validation, training, troubleshooting, and post‑go‑live follow‑up. Acts as a key partner to sales, service, IT, and business teams to ensure successful adoption, high‑quality implementation, and strong customer satisfaction. Supports business growth by strengthening customer confidence, demonstrating clinical value, and positioning Radiometer as the partner of choice.

Requirements

• Bachelor’s degree in clinical laboratory science, biomedical science, biotechnology, biomedical engineering, or a related scientific discipline
• Minimum 5 years of experience in clinical application, product application, diagnostics, laboratory, POCT, or IVD‑related roles
• Previous experience in sales support or product application support
• Strong experience in diagnostics, laboratory, or point‑of‑care testing
• Strong understanding of the sales process from lead generation to deal closure and customer retention
• Fluency in English and Arabic
• Strong knowledge of laboratory workflows and diagnostic testing environments
• Experience with POCT, blood gas, immunoassay, or related IVD platforms
• Good understanding of validation, verification, quality control, troubleshooting, and user training processes
• Ability to support customers from pre‑sales through implementation and post‑go‑live support
• Ability to work closely with service and IT teams on installation, middleware, and workflow topics
• Excellent customer relationship management skills
• Strong communication and presentation abilities
• Ability to explain clinical and technical concepts clearly
• Team player with strong cross‑functional collaboration
• Ability to manage priorities and customize solutions for large, complex accounts
• Strong problem‑solving and troubleshooting mindset
• Commercial awareness and ability to identify market opportunities
• Ownership, responsiveness, and customer‑focused approach.

Skills