Engineer

Job description

the employer operates across the MENAT region with strong networks and long-standing relationships with leading global brands. The role aims to facilitate service operations at the Center in terms of manpower and facilities to achieve targets in customer satisfaction, retention, and productivity aligned with the company's vision, mission, values, and SOPs. Responsibilities include developing business plans to meet operational targets, delivering efficient service with a Guest First mindset, applying Jameel standards for Service Advisors, implementing safety, welfare, integrity, and branding policies, conducting pre‑acceptance vehicle inspections and documenting results, supporting the Center in achieving KPIs such as sales target, net sales, and NPS, communicating repair cost estimates and delivery times to customers, coordinating spare parts with the Parts Department, performing post‑service follow‑up on complaints, ensuring repairs follow customer requests, and monitoring data entry in the computerized time control system.

Requirements

• Bachelor’s degree or equivalent
• minimum 5 years experience in service area
• proficient in time management
• proficient in performance monitoring and improvement
• knowledge of active learning for problem solving
• stress tolerance and calm handling of high‑stress situations
• proficient interpersonal skills and complex problem analysis
• proficient communication skills for determining customer needs and selling parts and services
• achievement orientation and goal setting
• proficient computer skills (spreadsheets, word processing, presentations, database management)
• good judgment and decision‑making
• problem sensitivity to identify issues.

Skills