ICQA Supervisor, MEATR ICQA

Job description

Plan to ensure sufficient resourcing for the function. Responsibilities include identifying training needs, staying on top of absence and performance management, coaching and continuous monitoring of the department to foster a productivity culture. Supervise day-to-day activities with overall safety, quality, performance and member experience for inbound or outbound fulfillment center operations; set and clarify departmental requirements and expectations while creating a teamwork, collaborative and open communication environment; understand safety procedures, ensure safe working practices and document accidents/incidents promptly; prioritize appropriately and meet deadlines; exhibit professional behavior while coping well with ambiguity and change; drive results.

Requirements

• identifying training needs
• staying on top of absence and performance management
• coaching
• continuous monitoring of the department
• understanding safety procedures
• ensuring safe working practices
• documenting accidents/incidents promptly
• prioritizing and meeting deadlines
• professional behavior
• coping with ambiguity and change
• driving results

Skills