Store Manager

Job description

The Store Manager ensures the store maximizes commercial performance and delivers exceptional guest experience. Drives in‑store CX initiatives. Plans succession of team members for readiness. Nurtures talent through on‑the‑job coaching and stretch assignments with the People Partner. Drives eNPS via people experience and culture initiatives. Oversees day‑to‑day operations: visual merchandising, SOP adherence, sales team schedules and commissions. Provides store support including concessions as needed. Acts as primary contact with back‑office operations. Ensures click‑and‑collect within SLA. Guarantees proper customer data capture per marketing requirements. Promotes the MUSE loyalty program and ensures floor team knowledge of app offerings. Aligns store team toward common goals. Promotes omnichannel sales. Increases store revenue versus target. Increases full‑price sell‑through. Provides feedback on what works and what does not.

Requirements

• Proficient with a University Degree, preferably in Business Administration or Management
• Experience with 6 - 8 years in retail shop management, preferably in Luxury Technology
• Proficient in driving eNPS and CX initiatives
• Proficient in visual merchandising, SOP compliance, and sales team scheduling
• Proficient in click‑and‑collect processes and customer data management
• Proficient in promoting loyalty programs and omnichannel sales.

Skills